MyLearn - Course Details

KEY FEATURES

A must for all managers and professionals managing teams of any size
Watch and learn with online videos - Test yourself with exercises and questions
Course materials created by leadership professionals

ABOUT

Today’s work environment requires one to wear many hats and manage a spectrum of relationships – both external and internal.
If you are a business leader, people manager or customer relationships manager, this course provides valuable insights on building and managing relationships that drive your organisation forward.

Why should you take this course?

You are in a role that requires you to manage internal or external stakeholders effectively

What will be covered?

The importance of perspective
Similarities and contrasts between internal and external relationships
Significance of networking
Managing conflicts and barriers

What is needed?

A standard Internet/data connection along with a computer/laptop/smartphone/tablet is enough to get you started!

Testing and completion

In addition to topic wise practice questions, this course offers a Course Completion Test (CCT). To qualify for the CCT, a learner has to complete 100% of the course. The CCT is conducted online to provide maximum flexibility to the learner. Based on the results of the CCT, a learner will be given a certificate of completion or a certificate of excellence.

CURRICULUM

UNIT 1: Types and Enablers of Workplace Relationships

UNIT 2: Aligning Perspectives

UNIT 3: Effective Networking

UNIT 4: Managing Conflicts and Other Barriers

OUTCOMES

You will become familiar with best practices in networking and relationship management
Through real-world scenarios and management frameworks, you will learn about techniques to effectively build and manage relationships at work

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